Wowed By Apple
I went to the Apple store last night to pick up a case for my iPhone. I was looking at all the cases and feeling slightly overwhelmed by the sheer number, variety, and shades of pink. Fortunately, an Apple employee was nearby, so I asked him if there was a particular case preferred [...]

If you have ever worked in a vendor-client relationship you will appreciate the following clip. I hope it’ll add a little humor to your day. Enjoy!

Question: Have you ever found yourself in one of these situations – on either side? If so, how do you typically handle it?

Once you learn to estimate time accurately and plan ahead, the last step in becoming punctual is to execute your plan. Sure, it seems a bit obvious and maybe even anticlimactic, but how many of us know what we should do and fail to follow through? Think salad instead of burgers, running instead of American [...]

My last post, Learn to Estimate Time Accurately, detailed the first critical step in the quest to overcome tardiness and never be late again. However, accurately estimating time is only valuable when you plan ahead. If you know how long it takes to get from your bed to your desk, but you fail to have [...]

I could also title this “Stop Kidding Yourself”. I’m sorry, but you can’t wake up, shower, dress, grab breakfast, grab your stuff, and leave the house in 20 minutes. You also can’t quit applications, shut down your computer, pack up, and leave the office in 2 minutes. You can’t drive across town, get seated, eat a nice lunch, [...]

My last post, 10 Things Your Tardiness Says About You, provided a short list of things others may think of you when you’re late. Those statements ring true for me because I have been on both sides of the tardiness coin.
Yes, for most of my life I was “that guy”. The guy who was always late [...]

Being punctual is critical no matter what your job. Whether you’re a student or an executive, a sales rep or a job hunter, being late says more about you than you probably realize. Because you may not be aware of the negative message you’re sending, I thought I should give you a list to consider:

I [...]

I previously mentioned a situation where I experienced poor customer service at an auto shop. There’s more to the story, a happy ending if you will.
When faced poor customer service, I do my best to be confrontational in a civilized and constructive way (according to me, not my wife). I don’t raise my voice, offer [...]

You Provide Customer Service!
No matter who you are, or in what industry you work, you provide customer service, good or bad, whether you want to or not. It’s not just for those answering phones in a call server, or serving dinner at a restaurant. All businesses, institutions, and organizations have customers, and must provide a [...]

Yesterday I posted a list of five things I learned at Enterprise that would benefit you in any job or business. The following is a list of five more:

Reward Employees Well – Expect 110% from your employees, but reward them for it. If they know they’re appreciated, you’ll see obvious results in their work ethic [...]