If you have ever worked in a vendor-client relationship you will appreciate the following clip. I hope it’ll add a little humor to your day. Enjoy!

Question: Have you ever found yourself in one of these situations – on either side? If so, how do you typically handle it?

I previously mentioned a situation where I experienced poor customer service at an auto shop. There’s more to the story, a happy ending if you will.
When faced poor customer service, I do my best to be confrontational in a civilized and constructive way (according to me, not my wife). I don’t raise my voice, offer [...]

You Provide Customer Service!
No matter who you are, or in what industry you work, you provide customer service, good or bad, whether you want to or not. It’s not just for those answering phones in a call server, or serving dinner at a restaurant. All businesses, institutions, and organizations have customers, and must provide a [...]

Yesterday I posted a list of five things I learned at Enterprise that would benefit you in any job or business. The following is a list of five more:

Reward Employees Well – Expect 110% from your employees, but reward them for it. If they know they’re appreciated, you’ll see obvious results in their work ethic [...]

I worked at Enterprise Rent-A-Car for three years, one year full-time, two years part-time while going to grad school. I’ll be the first to admit that there are great things about Enterprise, and not-so-great things about Enterprise. It has a great reputation among some business schools, and a poor reputation among some former employees. But, [...]

For an employee, nothing is more frustrating than to be criticized by your manager for something about which he or she has very little info. Whether it’s a judgement call with a bad outcome, human error, or suspected wrong doing, it’s important to have all the facts before taking any corrective measure. After all, if [...]

Wow, where does the time go? I can’t believe another week has gone by. As much as I’d like to write more often, I must admit that this is not extremely high on my priority list. Family and work must come first.
Anyway, I had the opportunity to listen to a panel of [...]